The complaint may be brought to the notice of the Branch Manager for redressal.
(For address/contact particulars of branches click here).
If the customer is not satisfied with the redressal the matter may be taken up with the concerned Zonal Manager
(click here for contact particulars).
For the convenience of the customers online complaint form is provided for enabling lodging of grievances online.
Click here to fill the online complaint form.
Click here for complaint status.
The customers can also download complaint forms for general complaints and ATM related complaints from the following links
The complainant, if still unsatisfied with the redressal can address the complaint to the Bank's Nodal Officer at Head Office on the following address:
Shri Binod Kumar ,
General Manager, (BE, SS & Customer Grievance Redressal Cell)
2, Netaji Subhas Road,
Telephone- Office : 033 2242-0901 & 2231-8824
Fax- (033)- 033 -2231-8824
Those customer not satisfied with the redressal even after exhausting the above machineries can also lodge his grievance to the concerned Banking Ombudsman or to the Directorate of Public Grievances, Government of India, Cabinet Secretariat, Sansad Marg, New Delhi.