Under the RTI Act, information (as defined under the Act) can be sought. Complaints & Grievances against the Public Authority should not be lodged under RTI Act, but should be submitted separately through Bank’s “Customer Grievances Redressal Mechanism”.
Click here to file an online complaint
OBLIGATION UNDER THE ACT
Allahabad Bank is a Public Authority, as per the definition of ‘Public Authority’, provided under the Act and is therefore under obligation to provide information to members of public while adhering to the various provisions of the Act.
HOW TO APPLY FOR INFORMATION
Only the Citizens of India (citizen status to be given in the application) can seek information under the Act. The request for information must be made in writing, in English or Hindi or in the official language of the area in which the application is being made, clearly specifying the information sought and the contact details / postal address / Telephone number of the applicant. There is no prescribed format for seeking information.
Applications can be sent through electronic means, but must be followed by hard Copies, duly “signed” by appellants, accompanied with prescribed fees in the prescribed manner. The application will be considered for processing only upon receipt of appropriate application fees. The period of 30 days shall commence from the date of receipt of fee / proof of payment of fee.
WHERE TO SEND / SUBMIT RTI REQUEST
RTI requests must be addressed to the CPIO concerned, within whose jurisdiction the information pertains would be available. The requests for information can be submitted to the concerned CPIOs or CAPIOs.
Citizens should not address & send applications/requests for information to the Appellate Authority or the Transparency officer of the Bank.
Click here for the details of the CAPIOs.
Details of CPIO and First Appellate Authority
APPLICATION FEES FOR MAKING RTI REQUEST
A request for information should be accompanied with the prescribed fees of Rs 10/- by way of cash against proper receipt or by Demand Draft or Banker’s Cheque or by Indian Postal Order favoring the CPIO, Allahabad Bank. Fee instruments should be payable at the place of the CPIO & should not be stale / outdated. If fee has been paid by way of cash, proper original receipt as proof of evidence must be enclosed, photocopy / scanned copy of the original receipt is not acceptable.
Cheques drawn on personal accounts of citizens, Adhesive Court Fee stamps and Non-Judicial stamp papers are not acceptable modes of payment of fee.
For making an RTI request, a fee of Rs 10/- only is prescribed. Arbitrary payment of a higher amount of fee at the application stage is undesirable.
No Fee is charged from citizens Below Poverty Line for seeking information under the Act. However, they should submit adequate proof of their BPL status to the CPIO along with RTI request.
ADDITIONAL CHARGES FOR RECEIVING INFORMATION
The CPIO may, if necessary, advise details of further fees, as determined by him, representing cost of providing the information as under –
Rs.2/- for each page in A-3 or smaller paper size
actual cost or price of a photocopy in large size paper
Rs. 50/- per diskette or floppy
actual cost or price for samples or models
price fixed for a publication or rupees two per page of photocopy for extracts from the publication
no fee for inspection of records for the first hour; and a fee of Rs.5/- for each subsequent hour or fraction thereof
so much of postal charge involved in supply of information that exceeds fifty rupees.
APPEAL BEFORE THE “FIRST APPELLATE AUTHORITY”
If RTI applicant desires to prefer an appeal under the Act, in case of non-receipt of a reply or dissatisfaction with the reply / information provided by the CPIO, he may prefer an appeal U/S 19 of the Act, within the prescribed time, before the concerned “First Appellate Authority” of the Bank (having jurisdiction over the CPIO)
The Appeal should be properly addressed and sent to the appellate authority under copy to the concerned CPIO and accompanied with –
Copy of the RTI request, whereby information was sought
Copy of the reply of the CPIO, against which appeal is made
Grounds for appeal / reasons / arguments / submissions / Prayer
Incomplete appeals will not be registered. Appeals sent by emails will not be entertained. Hard Copies, duly signed by appellants must be submitted with all necessary documents.
No fee is prescribed for preferring an appeal.
APPEAL BEFORE THE CENTRAL INFORMATION COMMISSION (CIC)
If the applicant is not satisfied with the decision of the First Appellate Authority of the Bank, he/she can appeal to the Central Information Commission as per the provisions of the Act & the relevant rules of the Hon’ble Commission
SUO MOTU DISSEMINATION OF INFORMATION
Allahabad Bank has suo motu, placed a variety of information about the Bank viz. History, Board of Directors, Executives, Branch and Office Network with contact details, Bank’s Policies & Guidelines, Citizen Charter & Code of Banking Standards, Bank’s Products & Services, Interest & Services Charges, Facilities available to public, Press releases, Tenders, Annual reports, Financial Results, Other regulatory disclosures and hosts of other information in public domain.
Citizens can access the same at Bank’s Website in English, Hindi & Bangla languages at www.allahabadbank.in
Thus the Public should have minimum resort to the RTI Act to obtain information.